So after a couple of hours fighting trying to get the latest Docker Toolbox (1.8.2b) installed on my Windows laptop, I thought I’d share my adventure!
tl;dr – disable ALL of your security software whilst installing. COMODO’s HIPS module was preventing changes being made to the file system, even though I thought I’d closed COMODO (right click and close) it was still interfering. Disabling this explicitly through the UI allowed me to install Docker Toolbox.
So after opening the DockerToolbox-1.8.2b.exe and allowing all of the requests coming through COMODO, I get this error message before any sight of a Docker Installer UI:
After clicking OK the installer drops out, and I get another request from COMODO for the Docker install to modify a file.
So after repeating this frustrating loop a couple of times, I turned off COMODO internet security by right clicking the COMODO icon in the notifications area, and selecting Exit. This allowed me to get a bit further in the install right up to starting the install process.
Then the pain arrives…
MoveFile Failed Code 5 Access Denied – whilst trying to configure the uninstaller for Docker (the first thing that the installer does). So I aborted at this point and googled for that error message.
Nothing specific to Docker, however as I suspected it’s quite a general error message, which returned support posts for a number of other app installs all suffering the same issue. And they all confirmed the same thing – disable your anti-virus and security software.
Just to double check, I tried installing the Toolbox within a Windows 8.1 VM I use for specific development (and with no security software installed), and of course it was fine in there.
As I’d seen a couple of the support posts mention HIPS modules within security software being the culprit, I tried disabling COMODO’s HIPS module specifically (without turning the whole thing off)
Worked first time after that, COMODO raised an alarm about a threat being detected from the installer, but I suspect it was a false-positive so let it carry on. Can now say it works fine on my machine 🙂
Sometimes trying to be over-secure can be a right PITA…
